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Service

Pre sales support

●  Incoming test​​

Professionals and different equipment are used for product characteristic testing

●  ​​Supplied materials processing

Pilot scale samples and batch product processing are possible 

Sales support

●  Design plan and verification document​​

According to customer process requirements, provide a complete design plan and provide a complete set of verification documents​​

●  Installation and commissioning​​

On-site installation of mechanical and electrical debugging, running test​​

●  Training​​

Full training includes operation, control and troubleshooting​​

After sales support

Pudu Machinery has an outstanding engineering department and a fast-responding SuperCareTM service team on standby to provide after-sales service and support to customers, including overseas and domestic customers. ​​

●  Repair and maintenance​​

Our technical service team can carry out repairs and maintenance work on site or remotely, or of course in our fully equipped workshop. The team consists of experts in the fields of mechanical design, process, industrial control, and fluid engineering.

●  Spare parts service​​

Our spare parts service can reduce the hassle of purchasing spare parts. Our service engineers are on standby 24*7 to provide you with spare parts and on-site installation. If this is not fast enough, we are happy to discuss with you and help you build a proprietary Pudu machinery spare parts inventory, so that you can use our spare parts anytime, anywhere.

●  Regular maintenance service​​

We can think of the regular maintenance contract you provide, which can provide higher protection for your equipment and your production line. Our sales engineers are happy to discuss with you a customized agreement to meet your specific needs.

●  Preventive maintenance​​

We recommend our customers to supervise preventive maintenance of equipment that is of great importance. With general preventive maintenance, you can understand the working status of the production process and extend the working life of your equipment. Pudu Machinery's professional service team composed of experienced maintenance engineers is good at providing on-site advice, engineering and training to help optimize your process. Our engineers are committed to discover potential mechanical process problems as early as possible to avoid unnecessary downtime.

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●  Transformation​​

We will dispatch expert engineers to conduct preliminary assessments, repair mechanical failures and replace damaged parts. In short, our transformation can give your machine new life. We provide warranty for new parts, and the modification can greatly increase the life of the equipment, which is great value for money!​

●  Upgrade​​

Our engineers can also help you improve production, increase output, and upgrade your existing processes to meet new industry standards. We can help you minimize mechanical failures, upgrade your system and add features without the need to replace the entire system.

●  Trade in the old​​

Compared with specifying and purchasing new machines, it can sometimes be simpler and more economical to modify, upgrade or refurbish old machines. Pudu Machinery can provide this customized service for equipment produced by us or by peers: combining our new product development technology and spare parts, expert design and engineering, and experienced technicians. Our goal is to ensure that the performance of your retrofitted/upgraded equipment is comparable to that of the new equipment.

●  Refurbishment​​

Refurbishment is not just a transformation or upgrade. It involves the entire suit. From start to finish, we will work closely with you to improve your process: propose plans, improvements, repairs, replacements and upgrades, while taking into account applications, markets, industry standards, and your expectations and requirements.

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